Privacy Policy

Last updated: 10/31/2025
 
This Privacy Policy describes how Crunchfin (sole proprietor Daniel Hellwig) (“we,” “us,” “our”) collects, uses, discloses, and protects personal information when you use our website, services, or interact with our software-as-a-service platform (the “Service”).
 
1. Information We Collect
  • Personal Information. We may collect personal information that identifies you (e.g., name, email address, postal address, phone number) when you register for an account, subscribe to the Service, or communicate with us.
  • Usage and Technical Data. We may collect usage information (e.g., pages viewed, features used, time and date of access) and technical data (e.g., IP address, browser type, device type, operating system).
  • Customer Data. You upload or input your own data into the Service (your “Customer Data”). You remain the owner of your Customer Data; we process it solely to provide the Service.
  • Cookies and Tracking. We use cookies and similar tracking technologies to personalise your experience, understand usage patterns, and improve the Service.
 
2. How We Use Your Information
 
We use your information to:
  • Provide, operate, maintain and improve the Service.
  • Process your subscription and billing.
  • Communicate with you about updates, offers, and our Service.
  • Respond to your questions, support requests, and enforce our policies.
  • Monitor and analyze usage to improve performance and features.
  • Comply with legal obligations.
 
 
3. How We Share Your Information
 
  • We do not sell or rent your personal information to third parties.
  • We may share information with service providers who assist us in operations (billing, hosting, analytics) under confidentiality obligations.
  • We may disclose personal information if required by law or when we believe in good faith that disclosure is necessary to protect rights, safety or property.
 
4. Customer Data and Model Training
 
You retain full rights to your Customer Data. We will not use your Customer Data to train our underlying AI models or for any purpose other than providing the Service. If applicable, any anonymised/aggregated data may be used to improve the Service in a way that does not identify you or your data.
 
5. Data Retention and Deletion
 
We retain your personal data for as long as necessary to fulfil the purposes described in this policy (including to provide the Service, comply with legal obligations, resolve disputes). You may request deletion of your account and associated personal data by contacting us privacy@crunchfin.ai. Upon termination, we will delete or anonymise personal data except as otherwise required by law.
 
6. International Transfers
 
If you are located outside the country in which we operate, your information may be transferred to, stored, or processed in jurisdictions other than your own. We take reasonable steps to ensure that your information receives an adequate level of protection consistent with applicable law.
 
7. Security
 
We implement commercially reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure or loss. However, no transmission over the internet or storage system is completely secure; we cannot guarantee absolute security.
 
8. Your Rights
 
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, port, and request deletion of your data. To exercise these rights, please contact us at privacy@crunchfin.ai.
If you are a resident of the EU or UK, you may also have the right to object to or restrict processing, and to lodge complaints with a supervisory authority.
 
9. Children’s Privacy
 
The Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under that age. If you believe we have collected data from a child under the applicable age, please contact us to request deletion.
 
10. Changes to This Privacy Policy
 
We may update this policy from time to time. We will post the updated version on our website and update the “Last updated” date. We encourage you to review this policy periodically. Continued use of the Service after changes indicates your acceptance.
 
 
11. Contact Information
 
Crunchfin (sole proprietor)
Daniel Hellwig
1935 Manning St.
Philadelphia, PA 19103
 
dh@crunchfin.ai
+1 (215) 796-4975